Shipping Information
When will my backorder ship?
Although we try to maintain inventory of all products in the warehouse, occasionally an item will be backordered. Normally, the product will become available in a week. You will receive an email notification as soon as the product ships. As a reminder, your credit card will not be charged until your order has been shipped. If you use a third-party payment or billing provider (e.g., PayPal), you may be charged before your order ships pursuant to their terms and conditions.
Can I change my shipping address?
Unfortunately, you cannot change your shipping address after your order has been submitted. The order is immediately sent to the fulfillment agency and can no longer be changed by our system. If your package is not successfully delivered, it will be returned to the warehouse and a credit will be made to your account.
Can I change my shipping method?
Unfortunately, you cannot change your shipment method after your order has been submitted. The order is immediately sent to the fulfillment agency and can no longer be changed by our system.
Shipping notification
Shipment confirmation emails with tracking numbers are sent the business day after your order ships.
Delivery costs
Delivery costs are calculated and displayed after you have entered your shipping information on the checkout page.
Order Information
How to place an order?
Browse on the website and select the items that interest you, add them to your shopping cart, then fill in the necessary information and complete payment at checkout to place your order.
Can I cancel my order?
Yes, you can cancel your order before it ships. Please contact our customer service team as soon as possible to cancel your order.
What payment methods can I use?
We accept credit card, debit card, Stripe and many other payment methods. At checkout you can select your preferred payment method.
How will refunds be processed?
Once the refund request is approved, the refund amount will be credited back to your original payment method. The time it takes to process your refund may vary, so please be patient.
Can I receive the goods at the specified time?
Sorry, we cannot guarantee specific delivery times at this time. Normally, the courier company will deliver the item to your address during working hours.
